Return & Refund Policy

OVERVIEW

While we thank you for considering to purchase our products through our website, our assurance is to :

100% genuine products
Provide a seamless experience as good as buying from an offline store

Accordingly, you’ll find our Shipping/ Returns & Exchange/ Cancellation/ Replacement policies below. Towards constant improvements that has been the halmark of Shark Sports, these policies get improved, revised and upgraded from time to time, and we urge you to stop by and refer from time to time. While we’ll attempt to accommodate in best possible manner, current policies prevailing at time of your feedback may prevail.

SHIPPING POLICY :

We use third-party shippers and are hence governed by Terms & Conditions of such logistic partners.
Not compromising on quality, focus is to team up with reliable partners who are best in the industry with widest reach across Pakistan.
Shipping is free for orders over Rs. 500. Estimated amount charged for lesser amounts.
For Express deliveries, premium delivery in Lahore is free.
Our effort will be to ship out orders same day if received before 11 AM on any working day, which otherwise will be sent out over the next 2-3 working days.
Shipment details will be shared immediately on despatch for necessary tracking

RETURNS & EXCHANGE POLICY :

Any product not found to your satisfaction may be returned to us within 5 days of receipt with all packing/labels/tags exactly in as-received intact unused condition; and we’ll be happy to offer an exchange of same product or of similar value. Minor differential amount not amounting to 5% of value will be charged or refunded to your wallet.
As a goodwill gesture, no service/re-stocking fees will be charged. However, if returns become repititive, these charges may get levied.
Loss or damage of goods during return shipping will be buyer responsibility.
Company reserves the right to inspect and assess item returned for exchange; which if failing to meet above criteria may be sent back as-is.
We strongly recommend receiving Return Ticket ID from our team before initiating return for easier tracking, faster turnaround and minimal errors

UNBOXING VIDEO :

Safeguard your ordered goods against transit damages

Do make an unboxing video while accepting deliveries to ensure you have received your goods in good shape, just the way you had imagined!

CANCELLATION POLICY :

Of course we’re not happy when you cancel orders. But we do understand there are times these may be placed inadvertently, or there is a change of mind. Or perhaps your mum or dad won’t let you and we fully respect that.
Your order may have already been despatched before we receive your cancellation instructions. In such cases we may need you to bear one-way shipment charges. We’ll take care of the other half no worries !!
In case you beat us to cancelling your order before we ship it, we’ll be happy to cancel.
Do make sure to contact Mon-Sat 9 AM – 6 PM through phone/ whatsapp for cancellation. Emails are sometimes not fast enough. We’re off Sundays and National Holidays – no shipments, hence no cancellations on these days.

EXCHANGES

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@sharksports.co and send your item to: Office No. 13, 2nd Floor, Al-Hafeez Tower, MM Alam Rd, Gulberg 3, Lahore.